Privacy Policy
Last updated: November 10, 2026
1. Information We Collect
Client-Relay collects the information you provide when you sign up, including your name, business name, email address, and phone number. We also collect phone numbers and message content from SMS conversations processed through our text-back and callback automation service.
2. How We Use Your Information
We use your information to provide and improve our services, to send automated text-back messages and schedule callbacks on your behalf, to communicate with you about your account, and to comply with applicable laws and A2P 10DLC messaging regulations.
3. SMS Messaging & A2P 10DLC
By using Client-Relay, you acknowledge that we send application-to-person (A2P) text messages using 10DLC routes. Message frequency varies based on your workflow configuration. Message and data rates may apply. Recipients may opt out at any time by replying STOP, and may request help by replying HELP.
4. Sharing Your Information
We do not sell your personal information. We share data only with service providers who help us deliver our messaging and automation features, and where required by law or to protect our rights.
5. Data Retention
We retain your information for as long as your account is active or as needed to provide our services and comply with legal obligations. You may request deletion of your data at any time by contacting us.
6. Your Rights
You may access, correct, or delete your personal information, and you may opt out of SMS communications at any time. To exercise these rights, contact us at privacy@client-relay.com.
7. Contact Us
If you have questions about this Privacy Policy, email us at privacy@client-relay.com.